2. Who can contact support?

Billing and account management support are accessible to all clients. Restricted technical support is accessible for Dynode Software clients using Support requests might be prepared if:

• The request is made through one of our official support channels (see below).
• The request originates from a registered Dynode Software account email address.
• The requester has collaborator access to any specific Dynode Software applications pertaining to the request.

3. Support Channels

Technical support is available exclusively through the Dynode Software Support website located at www.dynodesoft.com/support

• WEB
  Registered Dynode Software users can submit new tickets and view history on previously opened tickets.
• Email
  If you are unable to log in or access your account, you may submit a ticket by sending an e-mail from your Dynode Software account email address to sitdynode@gmail.com

4. Proactive Monitoring

The Dynode Software Cloud Platform is observed 9 A.m to 9 P.M by comprehensive automated systems. In case of any issue influencing the health and activity of Dynode Software foundation, center frameworks, our devices, our devoted tasks group is told and will react promptly to analyze and address any issues. This 9 A.m to 9 P.M monitoring covers the entire Dynode Software platform, benefitting all Dynode Software users - free as well as paying.

On the off chance that there's a progressing stage issue, you don't have to present a help ticket. All things being equal, screen the status page which will consistently be up-to-date with the latest progress and information.

5. Premium Support

Please contact us to find out about our Premium Support options.