Support Policy | Dynode software
Member Of NASSCOM Since 2015   //   PMS-ERP Having Approx 50K Customer Base PAN India   //   Member Of Industries Body Like Bihar Industries Association And Bihar Chamber Of Commerce   //  
Business Accounting Software
A Leading It Consulting and Software Services Company

Dynode Software Technology Pvt. Ltd. 203, Jyoti Tower, Opp. Central Bank New Dakbunglow Road, Patna, Bihar - 800001

Member Of NASSCOM Since 2015   //   PMS-ERP Having Approx 50K Customer Base PAN India   //   Member Of Industries Body Like Bihar Industries Association And Bihar Chamber Of Commerce   //  

Dynode Software is focused on giving a heavenly client experience. As a basic piece of this responsibility, we offer restricted specialized help to all paid applications running on the Dynode Software platform. Technical support is limited to the scope, hours, contacts, and channels below.

SUPPORT POLICY

1. Scope

Dynode Software support offering is accessible just for the innovations supported by Dynode Software Platform Stacks, and is restricted to the following:

  • Installation and Configuration Issues.
  • Installation of application dependencies.
  • Best practices for configuration of supported application dependencies.
  • General questions about supported software packages.
  • Troubleshooting
  • Giving workarounds or goals to known issues.
  • Responding to general how-to questions, and giving pointers to documentation.
  • Troubleshooting supported software packages demonstrating unpredictable or defective conduct on Dynode Software, free of the client's application code.
  • Identifying issues keeping an application from the beginning or running on Dynode Software.

2. Who can contact support?

Billing and account management support are accessible to all clients. Restricted technical support is accessible for Dynode Software clients using Support requests might be prepared if:

  • The request is made through one of our official support channels (see below).
  • The request originates from a registered Dynode Software account email address.
  • The requester has collaborator access to any specific Dynode Software applications pertaining to the request.
SUPPORT POLICY
SUPPORT POLICY

3. Support Channels

Technical support is available exclusively through the Dynode Software Support website located at www.dynodesoft.com/support

  • WEB
    Registered Dynode Software users can submit new tickets and view history on previously opened tickets.
  • Email
    If you are unable to log in or access your account, you may submit a ticket by sending an e-mail from your Dynode Software account email address to sitdynode@gmail.com

4. Proactive Monitoring

The Dynode Software Cloud Platform is observed 9 A.m to 9 P.M by comprehensive automated systems. In case of any issue influencing the health and activity of Dynode Software foundation, center frameworks, our devices, our devoted tasks group is told and will react promptly to analyze and address any issues. This 9 A.m to 9 P.M monitoring covers the entire Dynode Software platform, benefitting all Dynode Software users - free as well as paying.

On the off chance that there's a progressing stage issue, you don't have to present a help ticket. All things being equal, screen the status page which will consistently be up-to-date with the latest progress and information.

SUPPORT POLICY
SUPPORT POLICY

5. Premium Support

Please contact us to find out about our Premium Support options.

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